Monday to Friday
We have used a standardized and standard work process; open maintenance projects, transparent maintenance costs, and standardized maintenance procedures.
Products sold are guaranteed for 12 months
Jilong provides one-stop product services, user manual &videos, product maintenance
Solve the user’s worries, give priority to the supply of consumables within three years
Providing life-long technical guidance for series of fusion splicers, OTDRs, measuring instruments, and fiber tools
Why does the instrument need maintenance?
The fiber fusion splicer cleans the presser foot and V-groove to prevent one side of the fiber from tilting when the splice is aligned, and the splicing loss is high
When the OTDR is not in use for several weeks, remove the battery. And please recharge it when use it next time, which can effectively extend its life; when the optical connector is not in use, please cover with a protective cover to avoid affecting the test results
The optical power meter is calibrated regularly, and use with a light source can reduce loss and improve detection accuracy
If fusion splicer is not maintained and cleaned for a long time, resulting in poor splicing quality, high loss
If the OTDR is not maintained and cleaned for a long time, it is easy to damage the optical connector, which will affect the test result, cause large errors, and cause damage to the machine and shorten its service life.
Long-term unclean calibration of the optical power meter will easily cause damage to the laser ceramic core, affect the test results, and shorten the service life of the machine
1、Network method: guide users to solve problems by themselves through WeChat, QQ, email, video and other network methods
2、Telephone guidance: One-to-one communication is carried out by telephone, and guide users to solve problems by themselves
3、Door-to-door inspection: Regularly or irregularly organize technical service team to come to inspect or maintain products
4、Return to the factory for repair: open a green channel, users can mail or return to the factory with a machine, and deal with the fault on site
Professional and thoughtful after-sales service, Nanjing Jilong Customer Service Center has been using high-standard after-sales service to quietly nourish every customer in the industry. The company has been committed to promoting high-standard five "1" services to bring you better perception and memory.View More
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